What is Complete Business Support?
What kind of business would this be best suited for?
This service is best suited for just about any client that wants one company to handle every aspect of their IT. Purchasing, management, maintenance, backups, antivirus, the whole nine yards. We work with companies as small as four users to companies as large as 400.
What should I expect?
First, let’s define two phrases. Average First Response Time and Average Resolution Time. Average first response time is how long it takes us to respond to a user submitted ticket whereas the average resolution time is how long it takes us to actually resolve a ticket. We work very diligently to keep both of these numbers low as we feel that this is a prime indicator of how we value our customers.
- Average First Response Time (2019): 2 hours 20 minutes
- Average Resolution Time (2019): 13 hours 6 minutes
To break this down, the majority of our tickets are resolved in under 24 hours. How many tickets have you opened to wait for days to hear back?
What would this kind of service cost me?
Since every business is different, different people, different solutions in place, different line of business applications, we do not have a price that we can quote sight unseen. We can however, come in and do a survey of your network and give you an estimate of what it would cost for us to manage your network. One thing to keep in mind, we’re not your average MSP. We utilize open source technology when possible which reduces our overhead and we pass that on to you, our customer.
Also important to note. Our pricing is a fixed monthly rate plus, we do not generally offer long term contracts unless specifically requested. We have clients that have been with us on thirty day contracts for 10 years.